PetSmart at 428 Randall Road in South Elgin, Illinois

Customer Reviews about PetSmart

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  Mostly good incidents here, with a few exceptions. The grooming center gets overwhelmed on occasion, and has forgotten which dog to bring out twice. It can get hectic, so be sure to only leave your dog there if the dog will be likely to remember who you are later. The veterinary center has higher fees than what local centers in the Elgin/South Elgin area charge, so I would recommend going elsewhere for shots and vet services. Not the friendliest on the phone, but again, it may be a busyness issue.
  May 30, 2017

  by Gina Hawks
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  We went there 3 weeks ago after going to all other pet stores in the area (even a closer Pet smart to our house) and was beyond presently surprised. This was the 1st and only place that anyone approached my husband and myself for any assistance (we literally went to 10 other pet stores in the area). The guy that helped us was super helpful in picking out a hamster (yes, a hamster). What I mean is- I really liked the way "Russian hamsters look" and he showed us a breed that looks just the same but has a much nicer deminor (winter white hamster- we named him Walter). He went above and beyond to help us pick out a hamster (he seemed to care not only about us but for the animals well being). I feel horrible that I don't remember the guys name that helped us but he was awesome. Young, dark hair and with a piercing in his face (in a good way-i don't know how else to describe). He was awesome, promote him, give him a raise.
  April 01, 2017

  by Ahh Snack
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  Took our two pups in to get their nails trimmed and they turned out wonderful! However, I was getting tags encoded with my dogs names at the machine, and one of my dogs got too anxious and had to be taken outside. I was still holding onto my other dog, a four month old puppy, and a WORKER walked by and pet my dog, which is no problem I love when people pet my dogs, and then gave her a treat without permission, but still I was perfectly fine with it. The lady gave me another treat for my dog that had to be taken outside, and I gave her it when I left. Both dogs then had explosive diahhera for two days afterwards, and this was the only thing both of them had eaten aside from their usual food and treats at home. My older dog has never had an accident in the house, and two hours after we had taken her out, she ran downstairs and covered our dining room chairs, blinds, and walls with poop. I was very angry that a person who works at a pet store would give my dogs treats that would upset their stomachs. Especially since my animals have never had a sensitivity to ANY foods. I recommend not taking treats from workers here for pets.
  December 27, 2016

  by Lauren Forter

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